How to get assistance

OLT Helpdesk is responsible for technical issues related to the library systems and public computers in Art, Archives and Special Collections, Ekstrom, and Music Libraries. Public printer issues should contact support directly at https://louisville.managed-print.net/service-request/ (Please scroll down the page for more related information.)

General issues or requests:

System is down: Call 502-852-8712 or e-mail libtech@louisville.edu

Starting June 17th, 2022 Login for your library account and Off-Campus Login (Shibboleth) has been migrated to a login service provided by Microsoft (same as your Office 365 Login). Having issues with access? Try to clear your browser’s cache first. For information on how to clear your cache please visit the following links:

We are sorry that you are experiencing some technical difficulties. Before you submit a ticket, we would appreciate that if you could help us collect as much information as possible. The following list includes the common questions or information that we would need for troubleshooting:

• When was the last time that your computer, login, or connection was working? Did you make any change to your computer or something was recently changed to the system you tried to access?
• What is the error message? If it is via a web browser, what is the web address (URL) of the page at which you encountered the problem (a screenshot of the page including the URL will be helpful)?
• ***Have you cleared the browser’s cache and tried again?
• ***Have you tried the same attempt on a different browser, or PC?
• ***Have you tried to restart your computer? Did that help?
(***Note: Sometimes, doing these before contacting us may resolve your issue)

You may use the following links to check if the server you are trying to connect to is down:

• Go to this site: isup.me and enter the URL you want to check

• OCLC System Status Dashboard: https://oc.lc/status

• ITS System Status : https://status.louisville.edu
• ITS Knowledge Base : ITSKB
• Password Reset : https://password.louisville.edu